Verint V15 - Test and Acknowledge alarms

Verint V15 - Test and Acknowledge alarms

Test and acknowledge alarms from the Alarm Testing notification profile

An Alarm Testing profile is available to test that the alarm system is working properly. From the Alarm Testing profile you can raise and acknowledge four test alarms. The four test alarms include one alarm assigned to each of the four alarm priorities: Information, Warning, Minor, and Major.

Before testing alarms from the Alarm Testing notification profile, you can edit the profile by assigning email addresses and SNMP nodes to the profile. After you verify that the four test alarms were raised successfully, you can also verify that the selected employees received an email and the selected SNMP nodes received an SNMP trap.

When you have verified that the four test alarms were successfully raised, you can acknowledge the four test alarms. You must acknowledge the test alarms in the same browser session in which you raised them.

Before you begin 

You must have the Raise/Acknowledge Test Alarms user privilege to perform this procedure. This privilege is available underneath the Enterprise Manager, System Monitor, View Alarm Settings, Edit Alarm settings privilege on the Roles Setup page.

Procedure 

  1. Go to System Monitoring. Under System Monitor, select Notification Profiles.

  2. Under Installations (left pane), select the Enterprise node.

  3. Click on the Alarm Testing (Use for alarm testing purposes only) notification profile once so that it is highlighted.

  4. Click Raise Test Alarms in the lower-right of the screen.

  5. Access the Alarm Dashboard, by clicking Alarm Dashboard in the upper-left of the screen.

  6. In the Filter (left hand) pane, under Component Name, select Enterprise Manager. Then click Filter at the bottom of the Filter pane.

  7. In the Alarm Dashboard, verify that the four test alarms appear in the Enterprise Alarms pane. There is one test alarm for each alarm priority. The test alarms have names such as Test Alarm (Major priority) and Test Alarm (Minor priority). If the four test alarms appear in the Enterprise Alarms pane, the alarms were raised successfully.

  8. (Optional) If you specified an email address in the Alarm Testing notification profile, verify that an emails were sent to the specified email address. If you specified an SNMP node in the Alarm Testing notification profile, verify that SNMP traps were sent to the SNMP node.

  9. To acknowledge the four test alarms (acknowledge the test alarms in the same browser session in which you raised them):

    1. From the Alarm Dashboard, select Notification Profiles near the top of the screen.

    2. Under Installations (left pane), select the Enterprise node, if necessary.

    3. Click on the Alarm Testing (Use for alarm testing purposes only) notification profile once so that it is highlighted.

    4. Click Acknowledge Test Alarms in the lower-right of the screen.

    5. Access the Alarm Dashboard, by clicking Alarm Dashboard in the upper-left of the screen.

    6. In the Alarm Dashboard, verify that the four test alarms no longer appear in the Enterprise Alarms pane. If the four alarms no longer appear, the alarms were acknowledged successfully.


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